Municipal utilities are essential players in the energy transition. In order to ensure a reliable, sustainable, and innovative energy supply, they need the trust of their customers and the know-how of young professionals.
To further expand clients’ trust in their services and attractiveness to young professionals, public utilities must make their services and knowledge visible and usable.
This is achieved via a one-stop shop, a digital place where all information on products, services, and the topic of sustainable energy supply is available around the clock.
Via a one-stop shop, you will:
Increase the trust of your customers.
Keep them up to date on energy prices and the reliability of your network and inform your customers about your energy and mobility services and local events. As an interface, the one-stop shop binds customers to your organization and makes you the first point of contact.
Drive the local energy transition forward.
Provide your customers with comprehensive information about investing in solar energy and alternative heating methods. The commodity business is declining, and you can offer services that support citizens to become prosumers.
Lower your costs.
Informing about your new service via push notification or advertising local events is no problem through a one-stop shop. In addition to many other options, these are approaches that you can employ via your one-stop shop to reduce costs.
Find specialists and junior staff.
Inform about how you tackle the current challenges and establish yourself as a driving force in the energy transition. This makes your organization attractive to young professionals.
How we work
The QLab PowerWeek
- Location: The Power Week can be held remotely, onsite, or as a hybrid.
- Duration: 5 working days of 8 working hours each. (9.30 a.m. – 5.30 p.m.)
- Sprint moderation by the QLab-team
- Public utilities-team
- End customers who test the product
During the briefing discussion with you, we will together determine:
- Exactly what the product should be at the end of QLab PowerWeek.
- Who from the public utilities takes part in the PowerWeek. We need a maximum of 5 people, including a decision-maker (who does not have to be present all the time), marketing, sales, IT, etc.)
- Who the test customers are whom we will acquire in advance.
- Check-in and team building
- Specifying requirements and outlining solutions
- Building the prototype I
- Building the prototype II
- Building the prototype II
- Testing with public utility customers and getting feedback
- Wrap-up and specification of next steps
Hot topics for your one-stop shop
Below, you will find a selection of questions your one-stop shop may address. In our experience, many of your customers seek clear, comprehensive information on these topics.
- How will the war-related shortages of gas supply affect my prices?
- Is my municipality’s network reliable enough to ensure heating in the upcoming winter?
- Is it feasible for me to invest in private solar power?
- Which heating alternatives are there, and how can I invest best in heat pumps?
- What is my public utility provider doing to diversify its green energy supply?
- How is my municipality tackling energy and climate-related issues?
Working in public utilities
- What career options can the public sector offer that the private sector can’t?
- Which position do I qualify for, and what is currently available?
- How can I further professionalize when working for a public utility company?
- What working conditions and payment can I expect?
- What is the working environment like in public utilities?
- When and how should I renovate my home?
- What is a deep renovation, and how is it different from an energy renovation?
- How can I climate-proof my home?
- Which building materials are the most durable and climate-friendly ones?
- Which public funding options apply to my construction project?
- Is it feasible to invest in an electric vehicle?
- Which funding options do my municipality or the state provide?
- Is the charging infrastructure in place?
- Which progress did my utility provider or city make in infrastructure and public transport matters?
Meet the Team
We are the QLab team! We are supported by numerous external cooperation partners who support us with their expertise.
Boris Gloger, the maestro of agile working. He puts his heart and soul into establishing forms of learning that empower school children to learn proactively, organize themselves, and ask the right questions.
Boris is an organization developer and management consultant who is not afraid of making visionary ideas a reality. As a passionate cyclist and train traveler, he is convinced that we can create a sustainable future through appropriate mobility solutions.
Andrea Kuhfuss is a traveler between various professional worlds. Her journey has taken her from a background in art history into innovation consultancy. She creates networks of different individuals and binds them together.
Andrea is an inquisitive generalist who likes to share her knowledge and support both individuals and organizations looking to increase their potential. She is convinced that we can find creative solutions for personal, social, and global problems through collaborative work in multi-disciplinary teams.
Project Management, Business Development
Patrick Runge graduated in International Entrepreneurship, Management & Marketing at the end of 2021. In mid-2021, he already brought an interest in disruption, innovation, and sustainability to our first QLab Sprint.
As the project manager, Patrick prepares our various projects and accompanies the processes. In addition, he shares responsibility for business development at QLab itself. His goal is to push holistic and sustainable solutions in municipalities and cities.
Research, Blog, Webdesign
Finn Faust studies Psychology at Leiden University and Science & Society at the LU Honours College. He is passionate about traveling and follows his vision to develop sustainable solutions for people’s local and global connectivity.
Finn completed the advanced training Content Strategy for Professionals at Northwestern University and is a Design Thinker and storyteller. He is notoriously curious and responsible for our scientific research, web design, and the QLab blog.